Return & Refund Policy
Transparent, predictable, and fair contractual terms for enterprise software licenses, cloud architectures, custom engineering engagements, and professional advisory services.
Scope & Governance
This policy governs all commercial agreements, digital license provisions, and consulting contracts entered into with Lordist Infotech Private Limited (“Lordist”, “we”, “us”). Our portfolio encompasses enterprise software platforms, including:
Eligibility for License Refunds
To qualify for a commercial refund under standard procurement terms, all of the following conditions must be satisfied:
- Unactivated Licenses: The software license key has not been registered, activated on any infrastructure, or tied to an enterprise tenant domain.
- 7-Day Window: A formal written refund request must be delivered to our accounts desk within exactly 7 calendar days of invoice payment.
- No Data Migration: No proprietary customer database migration, custom API integration, or production payload exchange has been initiated.
Non-Refundable Deliverables & Services
Given the bespoke engineering rigor and dedicated resource allocation involved, the following items are strictly non-refundable once initiated:
Custom Code & Architectural Deliverables
Software modules developed to custom specifications or modified for proprietary environments.
Milestone-Approved SOW Stages
Project phases where the deliverable has been formally reviewed, approved, or signed off by the client.
Professional Advisory & Consulting Hours
Technical consulting, system integration, DevOps pipelines, and dedicated developer hours rendered.
Third-Party API & Cloud Infrastructure Costs
Third-party license fees, hosting reservations, and external API gateway subscriptions incurred on client behalf.
Enterprise SaaS & Subscription Terms
Cloud-hosted software subscriptions are billed in advance on monthly or annual cycles according to the prevailing Master Services Agreement (MSA).
• Cancellation notices take effect at the conclusion of the currently paid billing period.
• Mid-cycle partial refunds or pro-rata credits are not issued unless explicit Service Level Agreement (SLA) outage commitments have been breached as stipulated in the MSA.
Refund Processing Workflow
Submit Request
Email formal claim with Invoice ID to info@lordist.in
License Audit
Technical validation of license key status & usage metrics
Determination
Written determination delivered within 3-5 business days
Settlement
Approved funds disbursed to source account in 7-10 days
Corporate Governance & Contact Desk
For any clarification regarding contractual terms, license provisions, or to initiate a formal review, reach our commercial governance desk: